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Frequently Asked Questions

How can I buy CTI Paper USA paper and envelopes?
All CTI Paper USA paper and envelopes are sold through authorized distributors and through our online store The Paper Mill Store .com.

Where are CTI Paper USA paper and envelopes stocked?
CTI Paper USA has nearly 200 local stocking paper merchants throughout the USA, Canada, Mexico and Panama. CTI’s main stocking location is in Neenah, WI and all items can shipped into your markets within a matter of a few days.

Is there a minimum order quantity required?
No, there is no order quantity minimum, with the exception that we don't break cartons or individual packages. We can ship one carton or one package of paper - no problem! Contact your local paper merchant or order online at The Paper Mill Store .com.

How fast will my order ship?
Orders for in-stock items placed before 11:00 a.m. Central Time M-F typically ship the same day.

Are envelopes stocked and ready for shipment?
Yes, we stock matching envelopes in most of our grades in a variety of popular sizes. Contact CTI, your local paper merchant or order online at The Paper Mill Store .com.

Do you have anyone who can assist with technical questions?
Yes, we have a full-time Research & Development Manager on staff, who can assist you with any of your technical questions. Email printing@thepapermill.com or call 920-720-3192, ext. 101.

What type of inks should be used when printing on the papers of The Fine Paper Collection®?
We recommend the use of inks that dry by oxidation. These inks should be 100% VOC free for optimum results. For more information on each grade, see our Printing Hints section.